Our team & governance

Deaf-led, trained and accountable

Our staff combine lived experience, community understanding and professional expertise.

Leadership and management

The Managing Director oversees strategy, partnerships and service standards. Managers oversee day-to-day delivery, support staff, monitor sessions and help ensure accurate reporting.

  • Managing Director
  • Assistant Director
  • Male Manager
  • Female Manager
  • Supervisors
  • Personal Assistants

Gender-based support structure

Wherever possible, female managers and Personal Assistants support female clients, while male managers and Personal Assistants support male clients. This promotes comfort, safeguarding and clear communication.

Staff safety and training

Many staff are native BSL users. Staff working with clients have Enhanced DBS checks and receive appropriate training, with Deaf trainers involved wherever possible.

  • First Aid
  • Health and Safety
  • Safeguarding adults and children

Additional workshops help staff respond to the diverse needs of clients.

Volunteers

Volunteers build valuable skills, grow in confidence and strengthen the Deaf community. Their contribution helps expand our services.